Quality Policy

Quality Statement

Agen consistently provides products and services that meet and exceed the requirement and expectation of our customers. Agen actively pursues continuous improvements through regular reviewing our processes, getting feedback from customers, and providing necessary training to ensure that each of our employees consistently produces top-quality products every time.


Our Commitment

In Agen, quality serves as the bedrock of our business ethos. The Agen team is dedicated to ensuring that every member of our organisation comprehends their responsibilities, and that each employee upholds the consistency of our processes, work instructions, and documentation for our products. This commitment is driven by our unwavering dedication to delivering safe, compliant, and top-quality products to our valued customers.

At Agen, we pledge to:

  • Take ownership for the effectiveness of our Quality Management System (QMS).
  • Ensure that the Quality Policy and Objectives align with the company’s context and strategic direction.
  • Foster a culture of quality throughout the entire organisation to deliver top quality service and customer satisfaction.
  • Comply with the International ISO9001 standard.
  • Continuously measure, review and promote improvements in our QMS.
  • Ensure the resources needed for our QMS are available and yield the intended results.
  • Communicate the significance of an effective QMS to the entire organisation.
  • Engage, guide and support everyone in contributing the efficacy of the QMS.
  • Assist other relevant roles in demonstrating their leadership within their areas of responsibility.


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Customer Focus

Agen upholds the commitment to:

  • Maintain regular communication with our customers to actively seek their feedback and opinions, thus enhancing product quality and customer satisfaction.
  • Keep our customers informed about the potential risks and opportunities that may impact product and service conformity, as well as our ability to further enhance customer satisfaction.


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